Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how earnph Casino ("we," "us," "our," or the "Company") collects, uses, stores, processes, discloses, and protects the personal information of users ("you," "your," or "Player") who access our website, mobile applications, and gaming services. This policy applies to all earnph Casino platforms and services operated under the domain earnph.cam and any associated subdomains or mobile applications.

earnph Casino is committed to safeguarding your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We recognize that when you provide us with information about yourself, you trust us to act responsibly. This Privacy Policy outlines our practices and your rights regarding your personal data.

By creating an account, using our services, or providing personal information to earnph Casino, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

earnph Casino collects various types of personal information to provide, maintain, and improve our gaming services, ensure regulatory compliance, prevent fraud, and deliver a personalized gaming experience. The categories of personal information we collect include:

2.1 Information You Provide Directly

When you register for an earnph Casino account, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, SSS number, TIN)
• Contact Information: Residential address, postal code, email address, mobile phone number, and alternative contact details
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya, Coins.ph), cryptocurrency wallet addresses, payment card information, transaction history, deposit and withdrawal records
• Account Credentials: Username, password, security questions and answers, and two-factor authentication settings
• Verification Documents: Copies of government-issued IDs, proof of address documents, selfies for identity verification, bank statements, and utility bills
• Communication Records: Records of correspondence with our customer support team, including live chat transcripts, emails, and phone call recordings

2.2 Information Collected Automatically

When you access and use earnph Casino services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, device ID), mobile network information
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through rates, navigation paths, timestamps of activities, referral sources
• Location Information: IP address, geographic location data derived from IP address, GPS coordinates (if enabled on mobile devices)
• Transaction Information: Gaming activity logs, bet amounts, win/loss records, bonus usage, loyalty program participation, account balance changes

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers, including payment processors, identity verification services, fraud prevention agencies, credit reference agencies, and marketing partners. This information may include verification status, transaction validation, risk assessments, and marketing preferences.

3. How We Use Your Information

earnph Casino uses your personal information for legitimate business purposes related to the operation of our online gaming platform and to fulfill our legal and regulatory obligations. Specifically, we use your information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and maintaining your earnph Casino account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting, and other gaming services
• Processing bets, determining outcomes, and crediting winnings to your account
• Managing bonuses, promotions, loyalty programs, and VIP rewards
• Providing customer support and responding to your inquiries

3.2 Verification and Compliance

• Verifying your identity, age, and residential address to comply with Philippine gaming regulations
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Ensuring compliance with PAGCOR licensing requirements and responsible gaming standards
• Detecting, investigating, and preventing fraud, collusion, bonus abuse, and other prohibited activities
• Maintaining transaction records as required by Philippine banking and gaming laws

3.3 Security and Fraud Prevention

• Monitoring gaming activity for suspicious patterns, unauthorized access, and policy violations
• Implementing security measures to protect your account from hacking and identity theft
• Investigating disputes, chargebacks, and account anomalies
• Cooperating with law enforcement agencies in criminal investigations when legally required

3.4 Marketing and Communications

• Sending promotional offers, bonus announcements, and tournament invitations via email, SMS, and push notifications
• Personalizing marketing messages based on your gaming preferences and activity history
• Conducting market research, surveys, and customer satisfaction studies
• Providing updates on new games, features, and platform improvements

You may opt out of receiving marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. Please note that even if you opt out of marketing communications, we will still send you essential transactional messages related to your account, withdrawals, and important policy updates.

3.5 Platform Improvement and Analytics

• Analyzing user behavior, gaming trends, and platform performance to improve our services
• Testing new features, games, and interface designs
• Optimizing website speed, mobile app performance, and user experience
• Generating aggregated, anonymized statistics for business intelligence and reporting

4. Legal Basis for Processing

Under Philippine data protection law, earnph Casino processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for us to process your personal information for specific purposes, such as creating an account or receiving marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services, processing transactions, and paying out winnings.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AML/CTF laws, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

earnph Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third-party service providers and partners under the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies to perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks (BPI, BDO, UnionBank, Metrobank), cryptocurrency payment gateways, and other financial service providers to process deposits and withdrawals
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and conduct background checks
• Customer Support Platforms: Live chat software, email management systems, and customer relationship management (CRM) tools
• Marketing and Analytics Partners: Email marketing platforms, SMS service providers, advertising networks, and analytics tools (Google Analytics, Mixpanel) to deliver and measure marketing campaigns
• Cloud Hosting and IT Infrastructure: Server hosting providers, content delivery networks (CDNs), and cybersecurity firms to maintain platform security and performance

All third-party service providers are contractually bound to protect your personal information and may only use it for the specific purposes authorized by earnph Casino. We conduct due diligence to ensure that our partners maintain adequate data protection standards.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law or in good faith belief that such disclosure is necessary to:

• Comply with PAGCOR reporting requirements, audits, and regulatory investigations
• Respond to court orders, subpoenas, or legal processes
• Investigate and prevent fraud, money laundering, terrorist financing, or other criminal activities
• Protect the rights, property, and safety of earnph Casino, our users, and the public
• Enforce our Terms and Conditions and other policies

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Security Measures

earnph Casino employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All sensitive data, including passwords, financial information, and personal details, is encrypted using SSL/TLS 256-bit encryption during transmission and AES-256 encryption at rest.
• Access Controls: Role-based access controls restrict employee access to personal information on a need-to-know basis. All access is logged and monitored.
• Secure Payment Processing: We use PCI DSS-compliant payment processors and never store full payment card information on our servers.
• Firewall Protection: Multi-layered firewalls and intrusion detection systems protect our network infrastructure from external threats.
• Regular Security Audits: Independent third-party security firms conduct periodic penetration testing and vulnerability assessments.
• Employee Training: All earnph Casino employees receive regular training on data protection, privacy, and security best practices.
• Two-Factor Authentication: Optional two-factor authentication (2FA) adds an extra layer of security to your account login.

While we implement robust security measures, no system is entirely immune to cyber threats. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

7. Data Retention

earnph Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account and for a minimum of five years after account closure, as required by PAGCOR and AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of ten years as required by Philippine banking and tax laws.
• Communications: Customer support records and correspondence are retained for up to three years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you inappropriately in the future.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by earnph Casino:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You may update most information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention obligations and legitimate business interests.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal information in a portable format and request its transfer to another service provider where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe we have violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days of receipt.

9. Cookies and Tracking Technologies

earnph Casino uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your gaming experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including session management, security, and account authentication.
• Performance Cookies: Collect anonymous information about how you use our website to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences, such as language settings, preferred payment methods, and display options.
• Marketing Cookies: Track your online activity to deliver targeted advertising and measure the effectiveness of marketing campaigns.

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features of our platform. For more information, please refer to our Cookie Policy.

10. Third-Party Links and Services

earnph Casino may contain links to third-party websites, social media platforms, and payment processors. This Privacy Policy applies only to information collected by earnph Casino. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers, cloud hosting infrastructure, or business partners are located. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information, including standard contractual clauses and data processing agreements.

12. Children's Privacy

earnph Casino services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21. If we become aware that we have collected personal information from a minor without proper verification, we will promptly delete that information from our systems. If you believe that a minor has provided personal information to earnph Casino, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

earnph Casino reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of earnph Casino services after such notification constitutes your acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer
earnph Casino
Email: [email protected]
Customer Support: [email protected]

For general inquiries, you may also reach our 24/7 customer support team via live chat on our website or mobile app. We are committed to addressing your privacy concerns promptly and transparently.

Last Updated: January 2026